"We joined the NW Payment Brokers team about a year ago. They met with us and earned our business with a great meeting and great rates. We had some issues with our POS system integration in the change from Tysis to Vantiv and the NW Payment Brokers team went above and beyond in helping coordinate the transmission from our old processor to the new and spent several hours on the phone with our POS company to get this accomplished. We had very smooth sailing until about 3 months ago with Vantiv and the POS system had another glitch. NW Payment Brokers took the lead to get this resolved even though it had absolutely nothing to do with NW Payment Brokers. Again they spent several days working with us on this and was even able to get our funds expedited! I can't say enough good things about their customer service and their willingness to get your funds processed in a timely manner. Oh and then there's the fact that they are saving us thousands of dollars a year!"
Chris Garcia, Frankie's Pizza
"I have been working with Northwest Payment Brokers for about a year. When I first had them look at my Merchant Services and how much I was paying I was skeptical that they could save me money. The owner and her team assured me that they could and they did. It took a little while to find the right fit for our company but they worked with me and answered all of our questions. If I needed something they were always willing to show up at our office and help us. They are always professional, courteous, prompt and helpful. I would recommend having Northwest Payment Brokers take a look at your Merchant Services to see if you are paying fees you shouldn't be."
BB, Kanon Electric
"It is so refreshing to find a company that you can trust and offers you the effortless support you need. One thing you do not want to mess with is how your company receives money. NW Payment Brokers made this transition seamless and held so much integrity and transparency on everything and how it all works. They entered every interaction with a smile and happily worked hard to find me and my family business the right system that works best for us and our clients. Owning a business can be stressful, but I am so glad I don't need to stress about my merchant account. With all the new technology and constant changes out there, I highly recommend NW Payment Brokers to be your go-to Merchant Service Provider."
CS, S & Sons Co.
Alicia at NW Payment Brokers is AMAZING!! We were referred to her, and ended up becoming clients due to her top notch service. Even before I got her quote (which was very competitive) I knew we would use them, since Alicia was just so helpful and intelligent, it was a breath of fresh air.Long ago I had used a broker, and stopped when we had issues with consistency. Then for several years I had been with two major payment processing companies, both with issues. For example, delayed funding, quietly raising rates without letting us know, high fees, etc. So I was not sure I would be happy anywhere, frankly, nor did I feel confident moving to another broker.Boy was I wrong. I now know that having a broker to fight your corner is key. The only time I have ever had an issue, Alicia and the team at their office went to bat for us, and made sure we didn't lose money. They truly care about our business, and keeping us happy. They help us with our brick & mortar store as well as ecommerce website, and all the security that comes along with that. We are 100% happy.I have referred them to several local businesses and personally don't plan on ever changing merchant services providers. I can gladly hang up on all of those payment processing cold calls now, thank god!